Install the Support and Recovery Assistant (SaRA) if prompted. It also gives you the option to upload your results to Microsoft so that a support engineer can review them. This step creates detailed information about your Outlook configuration and provides solutions for any known issues that are detected. Run the recovery assistant if you've tried all of the preceding steps and Outlook is still crashing or hanging. Run the Microsoft Support and Recovery Assistant When prompted, enter your sign in credentials, and then select OK.Ĥ. You might see the message Allow this website to configure server settings? Select the Don't ask me about this website again checkbox, and then select Allow. Type a name for the new profile in the Profile Name box.Įnter the user name and the primary SMTP address.

If you're not sure whether the data files are backed up or stored on a server, do not remove the profile. Note: Removing a profile also removes any associated data files. Select the profile that you want to remove, and then select Remove. In the list of installed programs, right-click the entry for your Office installation and then select Change > Online Repair.

Select Uninstall a program from the Programs group. Type Control Panel in the search box at the bottom of the Windows screen. If the issue recurs, remove the last add-in to be added. Repeat until either all add-ins have been re-added, or the issue recurs. If the issue doesn't recur, add the next add-in. If the issue doesn't recur, start adding the add-ins back one at a time.Īfter adding each add-in, exit then re-open Outlook. Select any active check boxes to clear them, and then select OK. If Outlook doesn't crash or hang, continue by selecting File > Options > Add-Ins.Īt the bottom of the window, select COM Add-ins and then select Go. Press the Windows logo key + R to open a Run dialog box.Įnter Outlook /safe, choose a profile if prompted, and then select OK. Investigate possible issues caused by add-ins If you go through all of those steps and Outlook is still crashing or not responding, complete step 4 before contacting the Microsoft Community for further help. Try steps 1 through 3 in order until the issue is cleared. Outlook crashes even though you aren't actively using it. This article describes how to troubleshoot Microsoft Outlook when it's used together with Microsoft 365 and: Outlook for Microsoft 365 Outlook 2021 Outlook 2019 Outlook 2016 Outlook 2013 More.

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